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Questions

How long will it be before my item ships?
Most items are shipped in 3-4 business days after a layout is approved. It can take up to 1 week for your order to ship. If you need your item shipped by a certain date, please contact us prior to ordering to confirm the shipment date.

What are the shipping charges?

Shipping charges are calculated by the items weight. The easiest way to find your shipping charges is add the item to your cart. Next choose your carrier. Last click the Recalculate button at the bottom of the page. It will now show your shipping charge.
All Personalized Kitchen Towels have FREE SHIPPING!

Do I pay tax?
If you live in the state of Florida, 6% sales tax applies.

Do you accept returns?
Since all of our items are custom we do not offer returns. We do guarantee the quality of the embroidery will the same quality as shown on our site.

Where are you located?
We are located in Lakeview Arkansas

What forms of payment do you accept?
We accept Visa, Mastercard, AMEX, Discover & Paypal. Our credit card payments are processed through Paypal, however YOU DO NOT NEED A PAYPAL ACCOUNT TO MAKE A CREDIT CARD PURCHASE AT LADYLINEN.COM If you have any difficulties making a purchase please feel free to contact us at the email address below.

I do not have a credit card, can I still order?
You can register with paypal and pay through your checking account. If you would like to pay by money order, please contact us prior to ordering for approval.

Do you ship internationally?
Absolutely! We have many international customers. We do not quote international shipping rates with our shopping cart software because the rates vary so much. Please contact us prior to ordering for an accurate shipping quote. Please include items you would like to purchase, country and address.

If I subscribe to the newsletter, will you share my information or email me all the time?
No way! We will never share your information and we will not email more than once a week. Normally, you will receive an email every 2 weeks to 1 month.

Feel free to email us @ ladylinen@ladylinen.com
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